111kab Privacy Policy

Information Collection — What Information We Collect

When you register, log in, and use services on the 111kab platform, we may collect the following types of information:

a) Identity Information

• Full name, date of birth, and national ID number (for KYC verification)
• Email address and mobile number
• Profile photo (optional)

b) Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
• Deposit and withdrawal history
• Transaction records for betting activity

c) Technical Information

• IP address, device type, and operating system
• Browser type and version
• Cookies and session data
• Time spent on the platform and page navigation information

d) User-Provided Information

• Content of chat or email communications with the support team
• Voluntarily submitted feedback and opinions

Purpose of Data Collection

We use your information only for legitimate and specific purposes. Information is not used for any purpose other than those listed below:

• Creating, verifying, and managing accounts
• Providing betting and casino game services
• Processing financial transactions and preventing fraud
• Providing 24/7 Bengali customer support
• Ensuring account security and preventing unauthorized access
• Ensuring responsible gaming and supporting problem gamblers
• Meeting applicable legal obligations
• Improving platform performance and user experience
• Sending relevant offers and promotions based on user preferences (only with consent)

Data Protection and Security

111kab uses industry-standard technology and practices to keep your information secure. Our security framework includes:

SSL Encryption

All data transmission on our website is secured through SSL (Secure Socket Layer) encryption. This ensures that all information transmitted between your browser and our servers is sent in encrypted form.

Data Storage

Your information is stored on secure servers. The servers are protected by firewalls and anti-intrusion systems and undergo regular security audits.

Access Control

Only authorized staff access your information on a need-to-know basis. All staff are bound by confidentiality agreements and receive regular security training.

Two-Factor Authentication

We offer Two-Factor Authentication to prevent unauthorized access to accounts.

Data Sharing with Third Parties

111kab does not sell your personal information. We may share information with selected third parties only in the limited circumstances listed below:

Payment Service Providers

Limited financial information is shared with bKash, Nagad, Rocket, and Upay for transaction processing. These organizations have their own privacy policies and follow their own security standards.

Technology Service Providers

We work with trusted technology partners to operate the platform. They are bound by strict confidentiality agreements and access information only for the purpose of providing services.

Legal Obligations

We may be required to provide necessary information to comply with applicable laws, court orders, or directions from regulatory authorities.

Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance in such cases.

Cookie Policy and Tracking Technologies

Cookies and similar tracking technologies are used on the 111kab website. Cookies are small data files stored on your device that help improve the functionality of the website.

Essential Cookies

These cookies are necessary for the core functions of the platform, such as maintaining login sessions and saving shopping cart and account preferences.

Functional Cookies

These cookies are used to remember your preferences and settings, such as language selection or display preferences.

Analytics Cookies

We use analytics cookies to analyze website usage and improve our services. This information is collected in aggregate form and does not identify any individual.

You can control cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

Data Retention Period

111kab retains your personal information for as long as necessary and securely deletes or anonymizes it once the need has passed. Generally:

• Active account data: retained for as long as the account remains active
• Closed account data: retained for a specified period after account closure in accordance with legal obligations
• Financial transaction records: retained long-term in accordance with regulatory requirements
• Support chats and emails: retained for a limited period for service delivery and quality assurance

Once the defined retention period has passed, we delete information securely or anonymize it in a way that the individual can no longer be identified.

Your Rights and Controls

As a user of 111kab, you have certain important rights regarding your personal information:

Right of Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.

Right to Rectification

If any of your information is incorrect, you may request a correction. We will correct it as soon as possible.

Right to Erasure

In certain circumstances, you may request that your information be deleted. However, information that must be retained to meet legal obligations may not be possible to delete.

Right to Object to Processing

You have the right to object to your information being used for marketing purposes. To exercise this right, contact our support team.

Right to Data Portability

You may request your information in a structured, commonly used format.

To exercise any of the above rights, contact us at [email protected]. We will respond within 30 business days.

Protection of Minors' Information

111kab strictly provides services only to those aged 21 and above. We do not knowingly collect information from any minor.

We follow age verification procedures at the time of registration. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our services, please contact us.

Responsible Gaming and Use of Information

111kab may review user behavioral data to ensure responsible gaming. This approach enables us to identify problem gamblers and provide support.

The purpose of using this information is entirely to ensure the well-being of the user — it is not used against the user in any way. To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes and Updates

111kab reserves the right to change this privacy policy as needed. For any significant changes:

• A notification will be sent to your registered email
• A notice will be displayed on the platform
• The "Last Updated" date at the top of this page will be changed

If you continue using the platform after changes have been made, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

International Data Transfers

Some of 111kab's technology partners may be located in other countries. In such cases, your information may be transferred to servers in those countries.

For international data transfers, we ensure that:

• Adequate data protection measures are in place in the destination country
• Appropriate contractual safeguards are ensured for the transfer
• The security standard for your information is consistent with the standard described in this policy

Complaint Resolution Process

If you have any concerns or complaints about the management of your information, we take them seriously. The process for submitting a complaint:

• First, let us know through our 24/7 live chat support
• For detailed complaints, email us at [email protected]
• We will try to respond within 30 working days
• Complex matters may require additional investigation

If you are not satisfied with our response, you may file a complaint with the relevant legal authority.